Refund policy

All our products are classed as perishable goods and so we cannot accept returns or refunds. We are not able to refund orders that are not to individual preferences. If you cancel prior to us posting your product, then we will be happy to issue you a refund in this case.

If you wish to raise a refund request, please notify us in writing at info@veloraconfections.com We may require photos if the item is damaged. You must notify us within 7 days of receiving your order to be eligible for a refund.